Privacy Policy

1. Introduction

Welcome to PlaySpot ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website playspot.in and use our sports venue booking and management services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, and billing address when you register for an account or make a booking.
• Payment Information: Payment card details and billing information when you make purchases through our platform. Payment processing is handled securely by our payment partner, Razorpay.
• Booking Information: Details about your venue bookings including dates, times, facility preferences, and special requests.
• Communication Data: Any information you provide when you contact our customer support team.
• Business Information: For venue owners, we collect business name, GST number, bank account details, and venue information.

3. Information Automatically Collected

When you access our platform, we automatically collect certain information, including:

• Device Information: Browser type, operating system, device identifiers, and IP address.
• Usage Data: Pages visited, time spent on pages, links clicked, and browsing patterns.
• Location Data: General location based on IP address to provide relevant venue recommendations.
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience and analyze usage patterns.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account
• To process bookings and payments
• To communicate with you about your bookings and account
• To send promotional communications (with your consent)
• To improve our services and develop new features
• To prevent fraud and ensure security
• To comply with legal obligations
• To provide customer support

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With Venue Owners: We share your booking details with venue owners to fulfill your reservations.
• Service Providers: We share data with third-party vendors who help us operate our platform (payment processors, cloud hosting, analytics).
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

We do not sell your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data in transit
• Encrypted storage for sensitive data
• Regular security assessments and audits
• Access controls and authentication measures
• PCI DSS compliant payment processing through Razorpay

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Booking records are typically retained for 7 years for tax and legal compliance purposes.

8. Your Rights

Under applicable Indian data protection laws, you have the right to:

• Access and obtain a copy of your personal data
• Correct inaccurate or incomplete data
• Request deletion of your personal data
• Withdraw consent for processing
• Object to certain processing activities
• File a complaint with the relevant data protection authority

To exercise these rights, please contact us at privacy@playspot.in

9. Cookies Policy

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

10. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any linked websites.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. You are advised to review this privacy policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: